Third-party Payor FAQ

Currently, CGFNS accepts only the following U.S. credit cards:

• Visa
• Mastercard
• Discover

• The applicant
• Authorized Agents -Preapproved agencies by CGFNS who act on behalf of an applicant
• Designated payor- Can be anyone the applicant designates as a payor; family, employers, universities, etc.

A designated payor is an individual or organization that has agreed to cover the costs of a CGFNS service by using one of the accepted payment options. The designated payor could be a school, employer, authorized agent (a recruitment firm), or an individual chosen by the applicant.

Please follow the steps below:

1. Ensure that the organization or individual you will designate as the payor has agreed to make payments on your behalf.
2. Once you add a product or service to your Shopping Cart, click the Proceed to Payment button. In the pop-up that appears, select “someone else is paying on my behalf.”
3. Enter the designated payor’s email address. An email with a secure link will then be sent to both the designated payor and a confirmation will be sent to yourself.
4. From this point, your designated payor will have 90 days to pay or deny payment. An email reminder for payment will be sent every seven days until the payment is made. If payment is not received within 90 days of the orders creation, the order will expire.
5. Receipts will be issued to all parties upon completion of payment. Or, if the designated payor denies payment or the order expires, all parties will be notified via email.

If, at any step during this process, you need to make a change, then please return to the Submit Order page on the applicant portal and repeat the steps above. Please note that if you make a change in the designated payor, the payor you previously designated will be deleted and will no longer have access the original link for payment In CGFNS Connect the page is called Order Summary from unsumitted order or Pay order balance for add ons.

1. Once the applicant designates a payor and provides the necessary information, the payor will receive an email providing a secure link to a payment portal.
2. Once they click on the link, the designated payor will see the name of applicant, the order number, the service requested, and the total payment due.
3. After reviewing the information, the designated payor will enter their credit card information and other requested details – and then click the Make Payment button. Once payment is approved by CGFNS, both the payor and the applicant will receive email confirmation.
4. Or, if the designator payor wishes to reject the payment, they should click the Deny Payment button. In this case, both the payor and the applicant will receive an email notification that payment has been denied.